Ordering & Payment
You can place an order in several ways:
- Browse our catalog and add items to your cart
- Use our customization tool to design your own apparel
- Contact us directly for bulk orders or complex requirements
- Upload your artwork and we'll provide a quote
We accept:
- All major credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
- Bank transfers for large orders
All payments are processed securely using SSL encryption.
Yes! We provide instant quotes through our website. For custom orders, simply upload your artwork and select your products to see real-time pricing. For complex projects, contact us for a detailed quote.
Customization
We accept the following formats:
- Vector files (preferred): AI, EPS, SVG, PDF
- High-resolution images: PNG, JPG, TIFF (300 DPI minimum)
- Design files: PSD, INDD
Vector files ensure the best quality for printing and embroidery.
Yes! Our design services include:
- Logo design and creation
- Artwork modification and optimization
- Vector conversion from low-resolution images
- Color separation for screen printing
- Typography and layout design
Design fees start from £15-75 depending on complexity.
Screen Printing:
- Best for large quantities and simple designs
- Vibrant colors and smooth finish
- Cost-effective for bulk orders
- Great for t-shirts and flat surfaces
Embroidery:
- Premium, professional appearance
- Durable and long-lasting
- Perfect for logos and text
- Ideal for polo shirts, caps, and business wear
Shipping & Delivery
Delivery times depend on the service chosen:
- Standard delivery: 3-5 business days (£4.99)
- Express delivery: 1-2 business days (£9.99)
- Next day delivery: Next working day (£15.99)
- International: 5-14 business days (varies by location)
Free shipping on orders over £150!
Yes, we ship to most countries worldwide. International shipping costs vary by destination and weight. Customs duties and taxes may apply and are the customer's responsibility.
Yes! Once your order ships, you'll receive a tracking number via email. You can track your package through our website or directly with the carrier.
Returns & Exchanges
We offer 30-day returns on most items. Items must be unworn, unwashed, and have original tags. Custom printed items can only be returned if defective or if we made an error.
Free returns on orders over £200, otherwise £5.99 return shipping fee applies.
Yes! We're happy to exchange items for different sizes or colors (subject to availability). Free exchange shipping on orders over £150. Contact us to arrange an exchange.
Contact us immediately (within 48 hours) with photos of the damage. We'll arrange a replacement or full refund at no cost to you. You typically won't need to return the damaged item.
Products & Quality
We work with quality brands including Gildan, Fruit of the Loom, B&C, Anvil, and many others. All our garments are selected for quality, comfort, and printability.
Each product page includes a detailed size chart. Sizes can vary between brands, so always check the specific size chart for the item you're ordering. When in doubt, contact us for sizing advice.
With proper care, our prints and embroidery should last the lifetime of the garment. We use high-quality inks and threads, and our processes are designed for durability. Always follow care instructions for best results.
Customer Support
You can reach us:
- Email: enquiry@salemapparel.co.uk
- Phone: +447487384030
- Hours: 10:00AM - 07:00PM, Monday to Saturday
- Response time: Email responses within 24 hours
Yes! We welcome appointments to view our products and discuss your requirements in person. Please call ahead to schedule a convenient time.
Yes! We offer quantity discounts starting from 10 items (5% discount) up to 20% discount for orders over 100 items. Contact us for special pricing on very large orders.
