1. These Terms

1.1 What these terms cover

These Terms and Conditions apply to all products and services supplied by Salem Apparel, whether goods, custom-printed items, or embroidery services.

1.2 Please read these terms carefully

Before placing an order, please read these Terms carefully. They explain who we are, how we supply products, how contracts are formed or ended, and what to do if there is a problem with your order.

1.3 Business or consumer customers

Your rights may vary depending on whether you are:

• A consumer: an individual purchasing for personal use
• A business customer: purchasing for trade, business, or professional use

1.4 Entire agreement (business customers)

If you are a business customer, these Terms form the entire agreement between us. You confirm that you have not relied on any statement or representation not set out in these Terms.

2. Information About Us

2.1 Who we are

We are Salem Apparel, a UK-based provider of branded workwear, uniforms, and promotional clothing.

2.2 Contact details

You can contact us via:

• Email: contact@salemapparel.co.uk
• Website contact us form

2.3 Communication

We may contact you by email or telephone using the details provided in your order.

2.4 "Writing"

Any reference to "writing" includes email.

3. Our Contract With You

3.1 Order acceptance

Your order is accepted when we confirm your image by email. At this point, a legally binding contract is formed.

3.2 If we cannot accept your order

We may reject an order due to:

• Product unavailability
• Pricing or description errors
• Production or supply limitations
• Inability to meet deadlines

If this happens, you will not be charged.

3.3 Order reference

We will provide an order number. Please use this in all communications.

3.4 International orders

We may accept international orders. Any customs duties, import taxes, or fees are the customer's responsibility.

4. Products

4.1 Product variation

Images are for illustration purposes only. Final products may vary slightly in colour, placement, or finish due to screen displays and production processes.

4.2 Packaging

Packaging may vary from images shown online.

4.3 Measurements

Where sizing or measurements are provided, it is your responsibility to ensure accuracy.

5. Changes to Orders

If you wish to amend an order, please contact us as soon as possible. We will confirm if changes are possible and inform you of any cost or timing adjustments.

6. Acceptable Use Policy

We reserve the right to refuse any design or artwork that:

• Infringes intellectual property rights
• Promotes hate, discrimination, or violence
• Contains explicit sexual content or pornography
• Promotes illegal drugs or criminal activity
• Includes offensive or inappropriate material

We may request amendments before proceeding with production.

7. Artwork & Customisation Policy

7.1 Approval responsibility

You are responsible for approving all artwork proofs before production.

7.2 Delays due to approval

We are not responsible for delays caused by late approval.

7.3 Email responsibility

We are not liable for:

• Incorrect email addresses
• Emails landing in spam/junk folders
• Delays caused by missed communications

7.4 Production adjustments

We may adjust artwork to suit embroidery or printing requirements.

7.5 Artwork quality

You are responsible for supplying high-quality artwork (recommended 300 DPI). Poor-quality artwork may affect final results.

7.6 Production method

We reserve the right to choose the most suitable production method (e.g. embroidery, DTF, vinyl, screen print).

7.7 Placement and colour variation

Minor variations in colour, placement, or finish do not constitute grounds for return or refund.

7.8 Usage rights

By submitting artwork, you grant Salem Apparel permission to use completed products and designs for portfolio and marketing purposes unless otherwise agreed.

8. Delivery

8.1 Delivery costs

Delivery costs are displayed at checkout.

8.2 Customs and duties

Customers are responsible for any international import duties or taxes.

8.3 Delivery timelines

Estimated delivery times are provided during checkout but are not guaranteed.

8.4 Delays outside our control

We are not responsible for delays caused by external factors (e.g. courier issues, supply chain disruption).

8.5 Failed delivery

If delivery fails, you may be responsible for re-delivery or storage costs.

8.6 Risk and ownership

Goods become your responsibility upon delivery. Ownership transfers once full payment has been received.

9. Cancellation & Consumer Rights

9.1 Your right to cancel

Your cancellation rights depend on whether goods are custom-made or standard items.

9.2 Custom orders

9.3 Cooling-off period

Non-custom goods may be returned within 14 days in line with UK Consumer Contracts Regulations.

9.4 Exceptions

Returns do not apply to:

• Customised products
• Completed services
• Hygiene-sealed goods once opened

10. Returns & Refunds

If eligible, refunds will be processed to the original payment method within 14 days of return approval or receipt of goods.

We may deduct costs where:

• Goods have been used or damaged beyond normal inspection
• Custom production has already begun
• Return costs apply

11. Our Right to Cancel

We may cancel orders if:

• Payment is not received
• Required information (including artwork) is not provided
• Delivery cannot be completed due to customer actions

12. Problems With Orders

If there is an issue with your order, please contact us directly at enquiry@salemapparel.co.uk.

13. Defective Products (Consumer Rights)

We are legally required to supply goods that match their description, are of satisfactory quality, and fit for purpose.

If this is not the case, you are entitled to a repair, replacement, or refund in line with UK law.

14. Contact Us

For all enquiries: